Legal & Privacy
Subprocessor Register
Services that may process customer personal data when the relevant CRM features are enabled.
Last updated: 3 October 2026
1. How to read this register
A provider is a subprocessor only where IPcom Limited uses it to process customer personal data on the customer's behalf. Optional providers apply only when the relevant feature is enabled. Customer-selected commerce systems remain under the customer's control and are not automatically subprocessors of IPcom Limited.
| Provider | Purpose | Data involved | Status and location |
|---|---|---|---|
| Contabo | Server and infrastructure hosting where selected for the customer instance. | Hosted CRM data, encrypted backups, service logs and technical metadata. | Conditional. The selected EEA hosting location is recorded for the customer instance. |
| SMTP2GO | Outbound email delivery and delivery reporting. | Recipient address, message content, headers and delivery metadata. | Conditional on managed email delivery. Processing is governed by the supplier terms and safeguards in force for the service. |
| Sendmode | SMS delivery and reporting. | Telephone number, message content and delivery metadata. | Conditional on SMS being enabled. Processing is governed by the supplier terms and safeguards in force for the service. |
| OpenAI | Optional draft-writing assistance initiated by an authorised user. | Only draft text submitted by the user; recipients, attachments and conversation history are excluded by the CRM workflow. | Conditional and user initiated. Processing is governed by the applicable OpenAI business terms and safeguards. |
| Stripe | Subscription checkout, payment processing, refunds and payment-event reporting. | Billing identity, contact information, transaction details and provider references. Card details are entered on Stripe-hosted pages. | Conditional on Stripe payment. Stripe acts under its applicable role and terms. |
| PayPal | Optional payment approval, capture, refunds and event reporting. | Billing identity, contact information, transaction details and provider references. | Not enabled for hosting at publication. Add to an order only if the feature is enabled and verified. |
2. Changes and questions
IPcom Limited records material changes before a new provider processes customer personal data. Customers may request relevant processing-location and safeguard information, or object on reasonable data-protection grounds, by emailing admin@ipcom.ie.