Terms of Service

Last updated: 9 September 2026

1. About these Terms

These Terms govern access to and use of IPcom CRM and related services supplied by IPcom Limited.

IPcom Limited
Company number: 602426
VAT number: IE3466701MH
Registered office: Maynooth, Co. Kildare, Ireland
Email: admin@ipcom.ie

2. Agreement

By creating an account, purchasing a subscription or using IPcom CRM, you agree to these Terms together with the applicable package, subscription, billing, privacy and data-processing terms.

3. The service

IPcom CRM provides customer relationship, communication, marketplace-integration, marketing, billing and related business-management functionality. Available functionality depends on the selected package, account configuration and connected services.

4. Accounts and authorised users

You are responsible for ensuring that account information is accurate and that login credentials are kept secure. Access may only be provided to authorised users.

5. Acceptable use

You must not use IPcom CRM to:

• Break applicable law.
• Attempt unauthorised access.
• Interfere with system security or availability.
• Upload malicious code.
• Send spam, phishing, fraud or unlawful marketing messages.
• Misuse personal data.
• Circumvent account, plan, usage or security restrictions.

6. Customer data

Customers remain responsible for information they enter, import, synchronise or otherwise process through their CRM account, including ensuring that an appropriate lawful basis exists where personal data is involved.

7. Third-party services

IPcom CRM may integrate with third-party commerce platforms, payment providers, hosting infrastructure and email-delivery services. Third-party services may be subject to separate terms.

8. Availability and maintenance

We will take reasonable steps to maintain the service but do not guarantee uninterrupted or error-free availability. Maintenance, security incidents, infrastructure failure or circumstances outside our reasonable control may affect service availability.

9. Intellectual property

IPcom CRM, its software, interface, documentation and associated intellectual property remain owned by IPcom Limited or its licensors. A subscription grants a limited, non-exclusive right to use the service for the applicable subscription period.

10. Suspension

Access may be suspended where reasonably necessary because of non-payment, security risk, unlawful use, serious misuse, breach of these Terms or a legal requirement.

11. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to applicable law and agreed commercial terms, IPcom Limited is not responsible for indirect or consequential loss arising from third-party systems, customer-controlled integrations or inaccurate or unlawful data supplied by a customer.

12. Termination

Either party may terminate in accordance with the applicable Subscription & Billing Terms. Following termination, access may cease and data may subsequently be retained, exported or deleted in accordance with our applicable retention and exit procedures.

13. Governing law

These Terms are governed by the laws of Ireland, subject to any mandatory rights that apply under applicable law.